Help and support
Common questions
What is included in a trip?
The truck and a local driver. Loading assistance is not available, so you will need to load and unload your items yourself.
How is the price worked out?
Local trips start at $85. The final figure depends on distance, time, item size and quantity, access, waiting time, extra stops and any special handling. Every price is calculated and confirmed on our server before you book.
What can you carry?
Furniture, appliances, building materials and Marketplace purchases — anything that fits safely in a pickup bed and can be properly secured.
Do you load and unload?
No. The driver brings the truck, and you load and unload your items yourself. For heavy items, please arrange help at both ends of the trip.
When can I book?
Online booking is being built. Until it is live, this app can show you how the service works and what it costs to start.
Help
Have a question about your quote, booking, or trip? Here are the most common answers and the best ways to get help.
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Get a quote
Start with pickup, destination, and item details to receive your estimate.
Start a Quote -
Booking questions
Need help understanding scheduling, availability, or how booking works?
Learn How It Works -
Pricing questions
See what affects the final price and how loads are counted.
View Pricing -
Safety & trip details
Learn how trip information, confirmations, and handling are managed.
View Safety Info
Frequently asked questions
How do I get a quote?
Enter your pickup and delivery addresses, item details, and any access notes. The system calculates your quote based on the information you provide.
Can I choose my time?
Yes. Available time slots are shown during booking. You select a real opening from the schedule.
Is the $85 price a flat rate?
No. $85 is the starting price for a local trip. Final pricing depends on distance, time required, item size and quantity, stairs or difficult access, waiting time, and additional stops.
Is my trip confirmed immediately?
A trip is only confirmed once the system has accepted the booking and returned the trip details to you.
What is one load?
One load means one pickup-to-delivery loaded trip. If everything fits safely in the truck in one trip, that is one load.
Can I get help loading or unloading?
No. Loading assistance is not available — you load and unload your items yourself. For heavy items, please arrange help at both ends of the trip.
How can we help?
- Ask about a trip Need help before booking? Reach out with a question about your route, quote, or service details.
- Quote support If something in your quote doesn’t look right, review your trip details and request help before booking.
- Booking support If you already started the process and need help understanding the next step, we can guide you.
